What can I do if the property is not as described?
As a second step, write a review . Reviews are visible to other travellers, making them much more useful to others searching for a holiday property, and also give the owner a forum in which to demonstrate their responsiveness in addressing any concerns.
Especially for complaints such as poor conditions or other mismatches between the property description and experience, we encourage you to post a review in lieu of filing a property complaint. Property complaints are generally used to address concerns such as last minute cancellation, severe property condition, or non-refund of deposit.
Should you want to document your complaint, please click the Contact Us link and provide us with the below information:
- The holiday rental owner's or manager's name, phone number, and email address
- The holiday rental website and listing ID #
- A description of situation and desired outcome (your complaint)